Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@nudraskinbeauty.com

If your return is accepted, you will be responsible for paying your own shipping costs for returning your item (and any original shipping fees are non-refundable).

 

Using a trackable shipping service is mandatory - if you do not use a trackable shipping service. we will not be able to proceed with the refund. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@nudraskinbeauty.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Nudra Skin Beauty will replace the item should you experience any defects or damage.

 

If you directly damage, break, or lose the item - you will not be eligible for a replacement or refund.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

We DO NOT accept returns or refunds for any orders that are beyond 60 days from the delivery date.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

To initiate a return, please email us with clear photos of the items for preliminary assessment.

 

In the event that the returned items are damaged, dirty, or not in their original packaging, our team will evaluate the condition of the items to determine the amount to be refunded.

 

We will notify you once we’ve inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

 

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@nudraskinbeauty.com